Reference

Legal Terms That Cover Your Account at kb77

Before you open an account or use any kb77 service, these legal terms set out what you agree to and what we commit to in return.

Account eligibility by regionbKash, Nagad, Rocket coveredPolicy updated regularlyContact support for queries
kb77 Legal Terms That Cover Your Account at kb77
POLICY CONTACT

Reach Us About Legal and Account Queries

If something in our terms is unclear or you need to raise a complaint about your account, our support team is the right first stop. We handle policy queries the same way we handle payment queries — directly, without passing you around. Reach us through any of the channels below and tell us your account ID so we can pull up your record straight away.

Live Chat Start a chat session from the lobby. Quote your account ID and the section of our terms you want to ask about and we will walk you through it.
Email Support Send your query to our support address. Include your registered mobile number and a short description of the issue for a faster response.
Help Centre The Help Centre covers common policy questions about account eligibility, withdrawal conditions and wallet verification steps in plain language.
ACCOUNT AND DATA SECURITY

How We Handle Your Data and Account Access

Your account security and personal data are managed with a few straightforward practices that we apply consistently. We do not share your details with third parties outside what payment processing through bKash, Nagad and Rocket requires. Session data is encrypted and account login requires OTP verification tied to your registered mobile number. If you need to update personal details, submit the request through support with identity confirmation — we do not accept changes without verification. Data retention follows the schedule in our full privacy document; you can request a copy or deletion by contacting support directly.

OTP Login Verification Every account login is confirmed via OTP sent to your registered mobile number. This applies each session, including after a wallet top-up via bKash or Nagad.
Encrypted Transactions Deposits and withdrawals through bKash, Nagad and Rocket are processed over encrypted connections. Your wallet credentials are never stored on our servers.
Data Retention Policy We keep account and transaction records for the period required under our operating policy. You can request a summary of what we hold by contacting support with your account ID.
Account Changes Process Name, mobile number or payment method updates require identity verification. Submit a support ticket and our team will confirm the change once documents are reviewed.

Common Questions About Our Terms and Policies

These questions come up often when you are reading through the terms for the first time. If your question is not here, contact support with your account ID and we will answer it directly.

Account eligibility depends on your local law and the eligible regions we serve. If online casino services are restricted under the rules in your area, you should not open an account. We do not make that determination for you.

A breach — including duplicate accounts or misuse of wallet balances — can result in suspension or permanent closure of your account. Funds held in a breached account are reviewed case by case according to the withdrawal policy in our full terms.

Yes. When you deposit or withdraw through bKash, Nagad or Rocket, both their provider terms and our platform terms apply simultaneously. Make sure you are familiar with your mobile wallet's transaction conditions.

Contact support first with your account ID and the specific decision you are disputing. If the matter is not resolved at that stage, the full dispute process is set out in the terms document available on this page.

Yes. Send a request through the support channel with your account ID and registered mobile number. We will confirm what data we hold and provide it within the timeframe stated in our retention policy.

We update the version date on this page whenever terms change. Continuing to use your account after the updated date means you have accepted the new version. Check this page if you want to review the latest conditions before using your account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.